Kingsley Associates - Annual Satisfaction Assessments

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ANNUAL SATISFACTION ASSESSMENTS

Kingsley Associates' Annual Satisfaction Assessment offers the tools and guidance to improve portfolio performance. Our survey-based program objectively measures management service, leasing processes and community operations, indicating clear roadmaps for increased resident satisfaction and loyalty. Let us help you:

Increase portfolio occupancy
Enhance competitive positioning
Standardize personnel and service performance
Bolster marketing and leasing efforts
Prioritize capital expenditures and improvement areas
Identify the drivers of residents' initial lease, renewal and move-out decisions

Via the Kingsley IndexSM, community and portfolio results are compared to the most comprehensive and reliable performance-benchmarking tool in the industry. Furthermore, our detailed analysis identifies key trends and relationships, including demographic segmentations and year-over-year comparisons.

Kingsley Associates also offers a full portfolio evaluation, which supplements your resident survey results with a 360o review of service provider / JV partner delivery and internal asset management support.