EVENT-DRIVEN SURVEYS
In addition to annual performance evaluations, Kingsley Associates offers ongoing survey programs meant to evaluate key events during the resident life cycle. Whether surveying new residents, renewing residents, residents who have made a maintenance request or residents recently giving their notice to vacate, Kingsley Associates can help to assess the following:
- Key factors in the initial lease decision
- Success of community positioning / marketing strategies
- Reasons for lease renewal or termination
- Satisfaction with service personnel (whether leasing, management or maintenance)
- Facilitation of move-in / move-out / renewal processes
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