Kingsley Associates - Annual Satisfaction Assessments

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ANNUAL SATISFACTION ASSESSMENTS

Kingsley Associates' Annual Satisfaction Assessment offers the tools and guidance to improve portfolio performance. Our survey-based program objectively measures the full range of the tenant experience, including service delivery, the leasing process, property features and building maintenance. The result is a clear roadmap for increased tenant satisfaction and retention. Let us help you:

Increase portfolio occupancy
Enhance competitive positioning
Standardize personnel and service performance
Prioritize capital expenditures and improvement areas
Bolster marketing and leasing efforts

Identify at-risk tenants to improve retention

Via the Kingsley IndexSM, property and portfolio results are compared to the most comprehensive and reliable performance-benchmarking tool in the industry. Furthermore, our detailed analysis identifies key trends and relationships, including demographic segmentations and year-over-year comparisons.

Kingsley Associates also offers a full portfolio evaluation, which supplements your tenant survey results with a 360o review of service provider / JV partner delivery and internal asset management support.